Vitus Winery

Trgocentar d.o.o. respects the privacy of its customers, users and visitors of the website www.vinarija-vitus.hr and processes personal data lawfully, fairly and transparently, solely to the extent necessary to achieve a specific purpose. This Privacy Policy explains which personal data we collect, for which purposes we process it, on which legal bases, how long we retain it, with whom we share it, and what rights you have in relation to your personal data.
1. Data Controller The data controller for personal data is: Trgocentar d.o.o. Ulica 103. brigade 8, 49210 Zabok OIB: 84210581427 trgocentar@trgocentar.com You may contact the Data Protection Officer by e-mail at: zastitaop@trgocentar.com
2. Personal Data We Collect Depending on how you use our website, we may collect the following personal data: • first and last name • delivery address and/or billing address • e-mail address • telephone number • data relating to orders, purchases, complaints and returns • data you provide when creating a user account • data you provide when subscribing to the newsletter • data you provide via the contact form, e-mail or telephone • technical data, including IP address, device type, browser type, operating system, data on website visits and behaviour on the website • data collected through cookies and similar technologies. We collect only the data necessary for a specific processing purpose.
3. Purposes of Processing and Legal Bases We process your personal data for the following purposes: a) Processing Orders and Performance of a Contract For the purpose of receiving, processing and delivering orders, issuing invoices, communicating in relation to an order, and exercising rights and obligations arising from the purchase relationship. Legal basis: performance of a contract and taking steps at the request of the data subject prior to entering into a contract. b) Compliance with Legal Obligations For the purpose of maintaining business records, retaining accounting documentation, complying with regulations in the fields of trade, taxation, accounting and consumer protection, and acting upon requests from competent authorities. Legal basis: compliance with a legal obligation. c) User Account If registration is enabled on the website, we process data for the purpose of creating and managing a user account and enabling easier use of the webshop. Legal basis: performance of a contract and/or legitimate interest in enabling user account functionality. d) Responding to Enquiries and Customer Support For the purpose of responding to enquiries, resolving complaints, returns and objections, and providing customer support. Legal basis: legitimate interest and/or taking steps at the request of the data subject. e) Sending Newsletters and Promotional Communications If you subscribe to the newsletter, we process your e-mail address for the purpose of sending news, offers and information about products and services. Legal basis: consent and, in certain cases, legitimate interest where the legal requirements for this are met. f) Analytics, Security and Website Improvement For the purpose of monitoring website performance, analysing visits, improving the user experience, protecting systems and preventing misuse. Legal basis: legitimate interest in the security and basic functioning of the website, and user consent for analytical and marketing cookies.
4. Obligation to Provide Data Where certain data is necessary for entering into and performing a contract or for complying with a legal obligation, we may not be able to process your order, deliver the goods, issue an invoice or respond to your request without such data. Where processing is based on consent, providing data is voluntary, and you may withdraw your consent at any time.
5. Recipients of Personal Data We may share your personal data with third parties only where this is necessary to achieve a specific processing purpose, in particular with the following recipients and processors: • WSPay as the provider of online payment services • GLS as the provider of delivery services • providers of hosting, technical maintenance and IT support services • accounting, legal and other professional advisers where necessary • competent authorities where there is a legal obligation to provide data • Mailchimp for managing newsletter campaigns and sending e-mail communications • Google Analytics 4 for analytics and monitoring the use of the website • Meta Pixel for measuring advertising effectiveness and remarketing activities. We share with third parties only the data necessary for the performance of a particular service and subject to appropriate protective measures.
6. Transfer of Data to Third Countries Certain service providers we use, in particular Mailchimp, Google Analytics 4 and Meta Pixel, may process personal data outside the European Economic Area, including in the United States of America. In such cases, data transfers are carried out with the application of appropriate safeguards, such as adequacy decisions or standard contractual clauses, where applicable.
7. Data Retention Period We retain personal data for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is prescribed by law or is necessary for the establishment, exercise or defence of legal claims. As a general rule: • data relating to orders, invoices and related documentation is retained in accordance with statutory retention periods • user account data is retained until the account is deleted or until the expiry of a reasonable period of inactivity • newsletter data is retained until consent is withdrawn or until unsubscribing from the mailing list • data from enquiries and communications is retained until the communication is completed, and thereafter for as long as necessary to protect legitimate interests • data on consents and cookie settings is retained for as long as necessary to demonstrate consent and manage settings.
8. Personal Data Security We apply appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, alteration or destruction.
9. Your Rights In relation to the processing of personal data, you have the right to: • request access to your personal data • request the rectification of inaccurate or incomplete data • request the erasure of data where the legal requirements are met • request restriction of processing • object to processing based on legitimate interest • object to processing for direct marketing purposes • request data portability, where applicable • withdraw consent at any time where processing is based on consent. To exercise your rights, you may contact us at zastitaop@trgocentar.com or by post at the company’s registered office address. If you believe that the processing of your personal data is contrary to applicable regulations, you have the right to lodge a complaint with the competent supervisory authority for personal data protection.
10. Cookies Our website uses cookies and similar technologies to ensure the basic functionality of the website, store your preferences, perform analytics and, where applicable, carry out marketing activities. Cookies may be divided into: • necessary cookies • functional cookies • analytical cookies • marketing cookies. Necessary cookies are required for the proper functioning of the website and cannot be disabled in our systems if they are genuinely necessary for providing a service expressly requested by the user. We use analytical and marketing cookies only if you have given your prior consent through the cookie banner or cookie settings. On the website, we use tools such as Google Analytics 4 and Meta Pixel, only to the extent and in the manner corresponding to your selected consent settings, where such consent is required. More detailed information on the types of cookies, their duration and purpose is available in the Cookie Policy or through the cookie settings on the website.
11. Newsletter If you subscribe to our newsletter, we will use your e-mail address to send news, promotional offers, information about products, services and other relevant content. We use Mailchimp to manage newsletter communications. You may unsubscribe from the newsletter at any time by clicking the unsubscribe link in each message sent to you or by sending a request to webshop@vinarija-vitus.hr. For the purpose of demonstrating consent, we may record the date, time and method of subscription, as well as technical records related to the subscription.
12. Automated Decision-Making and Profiling We do not carry out automated decision-making that produces legal effects concerning data subjects or similarly significantly affects them.
13. Amendments to the Privacy Policy We reserve the right to amend this Privacy Policy in order to comply with changes in regulations, technical changes or changes in the manner of business operations. The updated version will be published on this website. Date of last amendment: 4 May 2026

Delivery and Returns
1. Delivery Area Trgocentar d.o.o. delivers products within the territory of the Republic of Croatia. Delivery is carried out by GLS delivery service to the address provided by the customer when placing the order. For delivery outside the stated area, as well as for special delivery conditions, the customer may contact us by e-mail at: webshop@vinarija-vitus.hr.
2. Delivery Cost The delivery cost within the Republic of Croatia is EUR 7.00 per order. For orders with a total value exceeding EUR 100.00, delivery is free of charge.
3. Delivery Time For orders placed on business days, from Monday to Friday, the Seller will process the order and submit it for delivery on the same or the following day. Orders placed during weekends, non-working days and public holidays will be processed on the next business day. Once the delivery order has been submitted to the delivery service, delivery will be carried out within 7 business days from receipt of the delivery order in the case of deliveries to the mainland territory of the Republic of Croatia. Deliveries to island locations are an exception, where delivery times may be longer. In the event of extraordinary circumstances that may affect the delivery time, the customer will be notified in a timely manner.
4. Taking Delivery of the Shipment When taking delivery of the shipment, the customer is obliged to check for any visible damage to the packaging and the shipment. If visible damage is present, we recommend that the customer refuse to accept the shipment or immediately request that the delivery service prepare a damage report. If the shipment is duly accepted, it shall be deemed that the product was received without visible external damage.
5. Right of Unilateral Termination of the Contract A customer who qualifies as a consumer has the right to unilaterally terminate a distance contract without stating a reason within 14 days from the day on which the goods were handed over into the possession of the customer or a third party designated by the customer, who is not the carrier. The decision to terminate the contract must be sent before the expiry of the stated period, either by using the unilateral contract termination form or by any other unequivocal statement. The customer may send the notice of unilateral termination of the contract to: Trgocentar d.o.o. Ulica 103. brigade 8 49210 Zabok Croatia or by e-mail to: webshop@vinarija-vitus.hr, stating their first and last name, address, telephone number or e-mail address. The customer may also use the attached sample Unilateral Contract Termination Form.
6. Return of Goods In the event of unilateral termination of the Contract, each party is obliged to return to the other party what it has received under the Contract, in accordance with the provisions of the Consumer Protection Act. Within 14 days from the day on which the Seller is informed of the Customer’s decision to unilaterally terminate the Contract, the Customer is obliged to return the goods to the Seller. A Customer exercising the right of unilateral termination of the Contract shall bear the direct costs of returning the goods. The Seller is not responsible for any issues with the delivery service used by the Customer for the return, and the Seller advises the Customer to request a shipment tracking number. This allows the Customer to ensure that the product has been delivered to the Seller. The Seller is not responsible if the Customer returns the product to the wrong address. Pursuant to the Consumer Protection Act, the Customer is responsible for any diminished value of the goods resulting from handling the goods, except for handling that was necessary to establish the nature, characteristics and functionality of the goods. The Customer is obliged to return the goods in their original and undamaged packaging, together with all accompanying parts and documentation. The Seller will refund the paid funds only after the product has been returned. Once the Seller has established that the returned product meets all return conditions, the refund will be made using the same means of payment used by the Customer when making the payment. The right of unilateral termination of the contract does not apply in cases prescribed by applicable legislation, in particular where the subject of the contract is: • goods made to the customer’s specifications or clearly personalised for the customer • perishable goods or goods with a short expiry date • sealed goods which are not suitable for return due to health or hygiene reasons, if they have been unsealed after delivery • goods which, due to their nature, have been inseparably mixed with other items after delivery.
7. Damaged, Defective or Incorrectly Delivered Goods If the customer receives an incorrect product, a product with visible damage or a defective product, the customer is obliged to notify Trgocentar d.o.o. within a reasonable period, preferably no later than 48 hours from taking delivery of the shipment, by e-mail at webshop@vinarija-vitus.hr and to provide a description of the issue and, where possible, photographs of the product and packaging. After receiving the notification, Trgocentar d.o.o. will provide the customer with instructions for product replacement, product return or another method of resolving the complaint, in accordance with applicable regulations.
8. Contact for Delivery, Returns and Complaints For all questions related to delivery, return of goods or complaints, customers may contact us at: webshop@vinarija-vitus.hr
9. Security Statement The confidentiality of your data is protected and ensured by using the latest version of TLS encryption. Payment pages are secured by using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is the process of encrypting data in order to prevent unauthorised access during data transmission. This enables secure data transmission and prevents unauthorised access to data during communication between the user and the Monri WebPay Payment Gateway system, and vice versa. Monri WebPay Payment Gateway and financial institutions exchange data through their virtual private network (VPN), which is also protected against unauthorised access. Monri Payments is a payment service provider certified according to the PCI DSS Level 1 standard, in accordance with Visa and Mastercard rules. Credit card numbers are not stored by the merchant and are not accessible to unauthorised persons. The webshop uses the 3D Secure security protocol, which enables additional user authentication during online card payments, thereby ensuring a higher level of protection and transaction security through your bank’s system.

1. General Provisions These Terms and Conditions regulate the rights and obligations between Trgocentar d.o.o., as the seller, and any natural or legal person who orders and purchases products from the webshop offer through the website www.vinarija-vitus.hr. A customer is any person who registers, places an order or makes a purchase through the webshop. A consumer is any natural person who enters into a legal transaction or acts on the market outside their trade, business, craft or professional activity. By using the website, registering a user account or placing an order, the customer confirms that they are familiar with these Terms and Conditions and that they accept them.
2. Trader Information Trgocentar d.o.o. Registered office: Ulica 103. brigade 8, Zabok OIB: 84210581427 E-mail: trgocentar@trgocentar.com Telephone: 049225777
3. Subject of Sale Through the webshop, Trgocentar d.o.o. sells products displayed on the website. The main characteristics of each product are stated next to the individual product. Trgocentar d.o.o. strives to display product information, descriptions, photographs and prices as accurately and completely as possible. Nevertheless, unintentional errors, typographical mistakes, technical errors or minor deviations in product presentation may occur, particularly in relation to packaging, labels, vintage, shade or other details that do not affect the essential characteristics of the product. All products are subject to stock availability. If an ordered product is no longer available, the customer will be notified without delay.
4. Prices All prices displayed in the webshop are expressed in euros and include the applicable VAT and returnable packaging deposit, where applicable. Delivery costs are not included in the product price, unless the website expressly states that delivery is free of charge or included in the price. Trgocentar d.o.o. reserves the right to change prices at any time without prior notice. The price applicable to the customer is the product price valid at the time the order is confirmed. Promotional prices, discounts and other benefits apply exclusively during the period and under the conditions expressly stated for each individual offer.
5. Ordering Procedure and Conclusion of Contract Purchases through the webshop are made by selecting products, adding them to the cart, entering the required information, selecting the delivery and payment method, and confirming the order. Before completing the order, the customer is provided with information on the selected products, price, delivery cost, payment method and these Terms and Conditions. By clicking the button to confirm the order, the customer confirms that the order entails an obligation to pay. After the order has been received, a confirmation of receipt of the order is sent to the customer’s e-mail address. Confirmation of receipt of the order does not automatically constitute acceptance of the order, but confirms that the order has been recorded in the system. The purchase contract is deemed concluded when Trgocentar d.o.o. confirms acceptance of the order, or when the order has been processed and confirmed for delivery. Trgocentar d.o.o. reserves the right to refuse or cancel an order in the event of: • product unavailability • an obvious error in the price or product description • suspected misuse • incomplete or inaccurate customer information • other circumstances preventing proper fulfilment of the order.
6. Payment Methods The available payment methods are clearly indicated to the customer on the website, no later than at the beginning of the ordering process. Card payments through the webshop are processed through the WSPay system. The types of cards accepted, as well as any other available payment methods, are clearly indicated during the purchase process. Trgocentar d.o.o. does not store the customer’s complete payment card details. Card payment processing is carried out through the contracted payment service provider.
7. Delivery Products are delivered through the GLS delivery service, unless otherwise stated for a particular order. The delivery area, delivery costs, expected delivery times, conditions for returning goods and other matters related to delivery are regulated in detail in the separate Delivery and Returns document, which forms an integral part of these Terms and Conditions.
Trgocentar d.o.o. reserves the right to change the contracted delivery service if this is necessary for the proper fulfilment of delivery. 8. Unilateral Termination of the Contract A customer who qualifies as a consumer has the right to unilaterally terminate a distance contract without stating a reason within 14 days, in accordance with applicable regulations. The conditions, deadlines, method of exercising the right of unilateral termination of the contract, return of goods, return costs and unilateral contract termination form are regulated in detail in the separate Delivery and Returns document, which forms an integral part of these Terms and Conditions.
9. Complaints and Material Defects The customer has the right to submit a complaint in the event of product damage, incorrectly delivered product, defective product or another material defect, in accordance with applicable regulations. The customer is obliged to notify Trgocentar d.o.o. of the identified issue without unnecessary delay and, where possible, provide a description of the defect, photographs and other relevant information. Trgocentar d.o.o. responds to and handles customer requests relating to material defects, complaints and returns in accordance with the applicable laws of the Republic of Croatia.
10. Written Consumer Complaint In accordance with applicable regulations, the customer may submit a written complaint: • by post to: Trgocentar d.o.o., Ulica 103. brigade 8, 49210 Zabok • by e-mail to: webshop@vinarija-vitus.hr In order for Trgocentar d.o.o. to confirm receipt of the written complaint and respond to it, the customer should state their first and last name, address or e-mail address for delivery of the response, and a description of the complaint. Trgocentar d.o.o. will respond to the received written complaint in writing no later than 15 days from the date of its receipt.
11. Personal Data Protection Trgocentar d.o.o. processes customers’ personal data in accordance with applicable personal data protection regulations. More detailed information on the processing of personal data, legal bases, data recipients, cookies, newsletter and data subject rights is available in the Privacy Policy document.
12. Age Restrictions for the Purchase of Alcoholic Beverages If the webshop contains products that are alcoholic beverages or other products subject to statutory age restrictions, by purchasing such products the customer confirms that they meets the legally prescribed conditions for their purchase. The sale of alcoholic beverages to persons under the age of 18 is not permitted. Trgocentar d.o.o. reserves the right to refuse an order, withhold delivery or request appropriate verification of the age of the customer or recipient where there is justified doubt.
13. Responsibility for Website Use The customer is obliged to use the website in accordance with its purpose, these Terms and Conditions and applicable regulations. Trgocentar d.o.o. is not liable for difficulties in using the website resulting from internet connection disruptions, technical difficulties, system downtime, force majeure or other circumstances outside its direct control.
14. Amendments to the Terms and Conditions Trgocentar d.o.o. reserves the right to amend these Terms and Conditions at any time. The updated version of the Terms and Conditions will be published on the website and will enter into force on the date of publication, unless otherwise stated.
15. Governing Law These Terms and Conditions and all contracts concluded through the webshop are governed by the law of the Republic of Croatia.
16. Final Provisions If any individual provision of these Terms and Conditions is or becomes invalid, null and void or unenforceable, this shall not affect the validity of the remaining provisions, which shall remain in force. Date of last amendment: 4 May 2026